Currency and Payment Methods
All prices in the Club Flo store are presented in USD. If you live outside the USA, you can convert prices to your native currency using a free currency converter like Yahoo Currency.
We accept payments from Visa, MasterCard, American Express, JCB, Discover, Paypal, and Diners Club debit and credit cards.
Valid promotional codes may be redeemed at checkout.
Returns and Exchanges
Sometimes things happen, and your order just isn’t exactly what you were expecting. In cases like these please email us at firstname.lastname@example.org and we’ll help get your order returned or exchanged.
All returns or exchanges must be filed within 15 days of receiving your order. All items must be returned unused and in their original packaging. In the event of an exchange/return, the customer is responsible for the cost of return shipping (unless the reason for return is a product defect, or the customer received the wrong item).
Support & Contact Us
For questions about your order, including returns, exchanges, tracking information, order modifications, or order cancellations, please email email@example.com
For all other questions, including account information, product information and availability, pricing, sizing, and general store questions please email firstname.lastname@example.org
Product Fit & Sizing
Sizing can vary from product to product, so be sure to check out the sizing chart that corresponds to the specific product of interest. Each product page has a sizing chart in the description.
Women’s sizes are often slimmer fitting and tapered. If you would like a shirt with a little more give, we recommend checking out the men’s sizes (spoiler alert: men’s shirts are technically unisex sizes!). If you are positive you want a women’s shirt, consider ordering up a size and be sure to reference the sizing chart first.
Shipping Your Order
Orders are processed within 72 hours from the time of order. Once an order is processed, it is put into production, and sent out for shipping. Upon shipment you will receive an email with tracking information for your package.
We do our best to keep shipping prices low, and will ship via whichever carrier can reliably deliver your package at the most affordable cost. Deliveries outside of the United States are subject to additional duties and taxes imposed by the recipient’s country.
US orders will ship via USPS and generally take between 1-2 weeks to arrive. For international orders, delivery time largely depends on the delivery services available in your country. Please allow up to 5 weeks from ship date for international orders to arrive. Shipments to India, and Africa can take upwards of 2 months. Please take this into account before ordering.
Tracking Your Order
Once your order ships, you will receive an email with a tracking number and the service that was used to ship your order.
Due to constraints of international shipping, we are unable to provide tracking updates once a product has left the United States. If your package hasn’t arrived within 5 weeks of shipment, please email email@example.com and we will get things squared away for you!